Returns & Exchanges

Return & Exchange Policy

Last Updated: August 24, 2026

At Mushk Ul Haram, we want you to shop with confidence. If you are not satisfied with your purchase, we offer a 15-day return and exchange policy, subject to the conditions below.

1. Return & Exchange Period

You may request a return or exchange within 15 days of receiving your order.

After 15 days, we may not be able to accept the return or exchange.

2. Eligibility for Return or Exchange

To be eligible, the product must:

·      Be unused and unopened.

·      Be in its original packaging and condition.

·      Include all original packaging, accessories, and labels.

·      Be returned with proof of purchase or order details.

For hygiene and safety reasons, opened or used perfumes and attars may not be eligible for return or exchange, except in cases where the product is damaged, defective, or incorrect.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, leaked, or different from what you ordered, please contact us as soon as possible.

We may request clear photos or videos of the product and packaging to verify the issue.

After verification, we may offer a replacement, exchange, or refund, depending on the situation.

4. Change of Mind

If you simply change your mind after purchasing, the product must remain sealed, unused, and in its original condition to qualify for a return or exchange.

 5. Return Shipping

For damaged, defective, or incorrect orders, Mushk Ul Haram may cover the return shipping cost.

For other eligible returns, return shipping charges may be the customer's responsibility.

6. Refunds

Once the returned product is received and inspected, we will confirm whether the refund is approved.

Approved refunds will be processed using the applicable payment method or agreed refund method. Processing time may vary depending on the payment provider.

 7. Exchanges

If you request an exchange, the replacement product will be sent after the returned item has been received and approved.

Exchange availability may depend on product stock.

8. Non-Returnable Items

The following may not be eligible for return or exchange:

·      Opened or used perfumes and attars

·      Products damaged after delivery due to misuse

·      Products without their original packaging

·      Items returned after the 15-day return period

·      Customized or personalized fragrances, unless they arrive damaged or defective

 9. How to Request a Return or Exchange

To request a return or exchange, contact Mushk Ul Haram through the contact details provided on our website.

Please provide:

·      Order number

·      Customer name

·      Reason for return or exchange

·      Photos/videos where applicable

Our team will guide you through the return process.

10. Contact Us

For any questions regarding returns or exchanges, please contact Mushk Ul Haram through our website or official contact channels.

Mushk Ul Haram

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